North Shore Hospital patient satisfaction survey results reviewed
The results of a patient satisfaction survey taken at North
Shore Hospital in the fourth quarter of 2011 are in, and they show
responses close to state and national averages.
At the February hospital board meeting, Administrator Kimber Wraalstad
said that small rural facilities generally do better than large
hospitals. She said she believes this is “because you’re taking
care of your friends, family, and neighbors.”
Twenty patients out of the 68 admitted during the quarter returned
surveys, and 61 percent of the respondents were female. There were
interesting responses on how well doctors and nurses listen to
patients, on how well pain is controlled and so on.
On a scale of 0-10 with 0 being “worst possible” and 10 being
“best possible,” 85 percent of the respondents gave North Shore
Hospital a rating of 9 or 10. The state average is 71 percent,
Wraalstad said, and the national average is 68 percent.