I can't connect to the wireless system

NOTE: These instructions apply primarily to Windows XP SP2, but can be used as a troubleshooting guideline for other systems as well.

  • Make sure your Wifi network card is enabled. To do this:
    • Click Start, Control Panel, or Start, Settings, Control Panel. The Control Panel will open.
    • Double-click the Network Connections icon.  (You may need to click "Switch to Classic View" to see this icon.):
    • Right-click the Wireless Network Connection. A menu will appear. If the top item on the menu is Enable, click it to enable the card. If it reads Disable your card is already enabled.
    • Many laptops have a button somewhere that also needs to be pressed to activate your wireless card. This button is usually somewhere on your keyboard, but may also be a switch on the side of your laptop.  This site (http://forums.speedguide.net/showthread.php?t=214308) lists how to turn on the wireless card for many laptops.

  • Make sure you have a strong enough signal, and that you're not using WEP. To do this:
    • Click Start, Control Panel, or Start, Settings, Control Panel. The Control Panel will open.
    • Double-click the Network Connections icon:
    • In the window that appears, right-click the Wireless Network Connection. A menu will appear. Click View Available Wireless Networks.
    • Another window will appear. On this window will be list of Available wireless networks. Check this list to make sure one of the Boreal wireless networks is listed. They will be named BorealAccess, Boreal-Mesh, or the name of the hotspot you're at (ex. JavaMoose). If a Boreal network is not in the list, you aren't receiving sufficient signal strength to access the wireless network. If the Network appears but only one or two green bars are lit, you also probably won't have a strong enough signal to get online. Go to a different location and try again.
    • If you see a Boreal network in the list at the top of the screen, click it to select it and click the Connect button at the bottom of the screen.  You may get a warning message about the system not being secure - click Connect Anyway.
    • If Windows still doesn't connect to the Wireless network:
      • Click the Change Advanced Settings link near the bottom right of the screen, and click the Wireless Networks tab on the window that appears.
         
      • Find the Boreal network in the list and click the Properties button at the bottom.  Make sure the Data Encryption box on this screen is set to Disabled.  Click OK.

    • Make sure you're letting the system assign an IP address and DNS server.
      • Click Start, Control Panel, or Start, Settings, Control Panel. The Control Panel will open. Double-click the Network Connections icon.
      • In the window that appears, right-click the Wireless Network Connection. A menu will appear. Click Properties.
      • Click Internet Protocol (TCP/IP) in the window that appears, and click the Properties button.
      • Another window will open. Make sure that Obtain an IP Address automatically and Obtain DNS server address automatically are checked. Then click OK. Click OK to close the properties window.
    • Make sure you don't have conflicting software running. Some Wifi cards come with their own wireless networking software such as Boingo. If you have Boingo or other wireless networking software running, turn it off. It may interfere with your being able to connect to our network.