I can't send email! It either asks for a user name and password, or it gives a "Relaying denied..." message.

This can happen for one of two reasons:

  1. Your email software is set up to do outgoing email authorization, but it isn't correctly configured, or
  2. You're not using Boreal to access the Internet (ex. you're on a satellite) but are trying to send mail through Boreal's server, and your email software is not set up to do outgoing email authorization.

There are a few solutions:


  • The cleanest way to resolve this is to configure your email software for SMTP Auth, or outgoing email authorization. To do this:
    • Netscape 6 or 7:
      • Open Netscape Mail, then click the Edit menu, and click Mail and Newsgroup Preferences or Mail and Newsgroup Account Settings.
      • On the left side of the screen, click Outgoing Server (SMTP).
      • Make sure the "Server Name" is set to smtp.boreal.org.
      • If "Use name and password" is not checked, click it to check it.
      • In the "User name" field, enter your Boreal username. (This is normally the same as your Boreal email address, except without the @boreal.org.) Click OK.
      • The next time you try to send email you'll be prompted for your password. Enter your Boreal password (remember it's case-sensitive) and you'll be done!
    • Outlook Express and Windows Mail:
      • Open Outlook Express or Windows Mail, then click the Tools menu and click Accounts.
      • In the window that appears, click the Mail tab (Outlook Express only). You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Properties button on the right.
      • In the window that appears, click the Servers tab. Make sure smtp.boreal.org is specified in the "Outgoing Mail (SMTP):" field.
      • At the bottom of the window is a line that says "My server requires authentication" - if it isn't checked click it to check it.
      • Click the Settings button and in the window that appears click "Use same settings as my incoming mail server" to select it.
      • Click OK, OK, and Close to close all the open windows.
    • Outlook (2000 or later):
      • Open Outlook, then click the Tools menu and click Email Accounts.
      • Select "View or change existing email accounts" and click Next.
      • You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Change button on the right.
      • In the window that appears, make sure the "Outgoing mail (SMTP):" field is set to smtp.boreal.org.
      • Next, click the "More Settings" button at the bottom right.
      • Another window will open - in this window click the "Outgoing Server" tab.
      • Make sure that "My outgoing server (SMTP) requires authentication" is checked - if it isn't, click it to check it. Then click "Use same settings as my incoming mail server" to select it.
      • Click OK, Next, and Finish to close all the open windows.
    • Eudora
      • Please note - older versions of Eudora don't work well with our authorization system, so the following instructions may not help!
      • Open Eudora. Click on the Tools menu and click Options.
      • On the left of the window that appears, click "Getting Started".
      • Make sure the "SMTP Server:" field is set to smtp.boreal.org.
      • Click "Allow Authentication" to select it, then click OK. The next time you try to send mail Eudora should prompt you for a username and password - enter your Boreal username (without @boreal.org) and password and you should be done!
    • Thunderbird
      • Open Thunderbird.  Click on the Tools menu and click Account Settings.
      • On the left side of the screen, click on "Outgoing Server (SMTP)."
      • You should see one server listed on the right.  Click it to highlight it and then click the Edit button.
      • On the window that appears, make sure the "Server name" is set to smtp.boreal.org.
      • On the bottom half of the screen, click to check the box in front of "Use name and password".  Then put your username in the "User Name" field.  This needs to be in all small letters, and is your Boreal email address without the @boreal.org.  (For example, if your email address is Joe@boreal.org, your username is joe.)
      • Click OK, OK.  Next time you send a message you'll be asked for your password.  Type it in (remember it's case-sensitive), and you're done!
    • Apple Mail (OS X or above)
      • Open Mail.  Click on the Mail menu, and click Preferences.
      • Select your email account and go to the Account Preferences for that account.  (In some versions you need to click the Edit button to access the Account Preferences.)
      • Make sure the Outgoing Mail Server is set to smtp.boreal.org, and click the Server Settings button below.
      • In the Authentication box on the window that appears, select Password.
      • Type in your username and password.  Your username is your Boreal email address without the @boreal.org, and is all small letters.  Remember your password is also case-sensitive.
      • Click OK, and close the Accounts window.

  • Another option is to turn authorization off - only do this if you're using Boreal to access the Internet! Follow the instructions above, except UN-check the boxes that the instructions tell you to check.
  • If you're not using Boreal to access the Internet, another option is to put your Internet provider's outgoing mail server name in your email settings under "Outgoing mail (SMTP) server".  This is not recommened for your Boreal email address, as it may cause some systems to flag your message as having a forged From address. To do this:
    • Netscape 6.0 or above:
      • Open Netscape Mail, then click the Edit menu, and click Mail and Newsgroup Preferences.
      • On the left side of the screen, click Outgoing Server (SMTP).
      • Change "Server Name" to your provider's outgoing mail server and click OK.
    • Outlook Express:
      • Open Outlook Express, then click the Tools menu and click Accounts.
      • In the window that appears, click the Mail tab. You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Properties button on the right.
      • In the window that appears, click the Servers tab. Under "Outgoing Mail Sever (SMTP)" enter your provider's outgoing mail server name.
      • Click OK and Close to close all the open windows.
    • Outlook (2000 or later):
      • Open Outlook, then click the Tools menu and click Email Accounts.
      • Select "View or change existing email accounts" and click Next.
      • You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Change button on the right.
      • Under "Outgoing Mail Sever (SMTP)" enter your provider's outgoing mail server name.
      • Click Next and Finish to close all the open windows.
    • Eudora
      • Open Eudora. Click on the Tools menu and click Options.
      • On the left of the window that appears, click "Sending Mail".
      • Under "SMTP Server" enter the name of your provider's outgoing mail server. Click OK.