General Email Questions / Problems

I can't send email! It either asks for a user name and password, or it gives a "Relaying denied..." message.

This can happen for one of two reasons:

  1. Your email software is set up to do outgoing email authorization, but it isn't correctly configured, or
  2. You're not using Boreal to access the Internet (ex. you're on a satellite) but are trying to send mail through Boreal's server, and your email software is not set up to do outgoing email authorization.

There are a few solutions:


  • The cleanest way to resolve this is to configure your email software for SMTP Auth, or outgoing email authorization. To do this:
    • Netscape 6 or 7:
      • Open Netscape Mail, then click the Edit menu, and click Mail and Newsgroup Preferences or Mail and Newsgroup Account Settings.
      • On the left side of the screen, click Outgoing Server (SMTP).
      • Make sure the "Server Name" is set to smtp.boreal.org.
      • If "Use name and password" is not checked, click it to check it.
      • In the "User name" field, enter your Boreal username. (This is normally the same as your Boreal email address, except without the @boreal.org.) Click OK.
      • The next time you try to send email you'll be prompted for your password. Enter your Boreal password (remember it's case-sensitive) and you'll be done!
    • Outlook Express and Windows Mail:
      • Open Outlook Express or Windows Mail, then click the Tools menu and click Accounts.
      • In the window that appears, click the Mail tab (Outlook Express only). You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Properties button on the right.
      • In the window that appears, click the Servers tab. Make sure smtp.boreal.org is specified in the "Outgoing Mail (SMTP):" field.
      • At the bottom of the window is a line that says "My server requires authentication" - if it isn't checked click it to check it.
      • Click the Settings button and in the window that appears click "Use same settings as my incoming mail server" to select it.
      • Click OK, OK, and Close to close all the open windows.
    • Outlook (2000 or later):
      • Open Outlook, then click the Tools menu and click Email Accounts.
      • Select "View or change existing email accounts" and click Next.
      • You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Change button on the right.
      • In the window that appears, make sure the "Outgoing mail (SMTP):" field is set to smtp.boreal.org.
      • Next, click the "More Settings" button at the bottom right.
      • Another window will open - in this window click the "Outgoing Server" tab.
      • Make sure that "My outgoing server (SMTP) requires authentication" is checked - if it isn't, click it to check it. Then click "Use same settings as my incoming mail server" to select it.
      • Click OK, Next, and Finish to close all the open windows.
    • Eudora
      • Please note - older versions of Eudora don't work well with our authorization system, so the following instructions may not help!
      • Open Eudora. Click on the Tools menu and click Options.
      • On the left of the window that appears, click "Getting Started".
      • Make sure the "SMTP Server:" field is set to smtp.boreal.org.
      • Click "Allow Authentication" to select it, then click OK. The next time you try to send mail Eudora should prompt you for a username and password - enter your Boreal username (without @boreal.org) and password and you should be done!
    • Thunderbird
      • Open Thunderbird.  Click on the Tools menu and click Account Settings.
      • On the left side of the screen, click on "Outgoing Server (SMTP)."
      • You should see one server listed on the right.  Click it to highlight it and then click the Edit button.
      • On the window that appears, make sure the "Server name" is set to smtp.boreal.org.
      • On the bottom half of the screen, click to check the box in front of "Use name and password".  Then put your username in the "User Name" field.  This needs to be in all small letters, and is your Boreal email address without the @boreal.org.  (For example, if your email address is Joe@boreal.org, your username is joe.)
      • Click OK, OK.  Next time you send a message you'll be asked for your password.  Type it in (remember it's case-sensitive), and you're done!
    • Apple Mail (OS X or above)
      • Open Mail.  Click on the Mail menu, and click Preferences.
      • Select your email account and go to the Account Preferences for that account.  (In some versions you need to click the Edit button to access the Account Preferences.)
      • Make sure the Outgoing Mail Server is set to smtp.boreal.org, and click the Server Settings button below.
      • In the Authentication box on the window that appears, select Password.
      • Type in your username and password.  Your username is your Boreal email address without the @boreal.org, and is all small letters.  Remember your password is also case-sensitive.
      • Click OK, and close the Accounts window.

  • Another option is to turn authorization off - only do this if you're using Boreal to access the Internet! Follow the instructions above, except UN-check the boxes that the instructions tell you to check.
  • If you're not using Boreal to access the Internet, another option is to put your Internet provider's outgoing mail server name in your email settings under "Outgoing mail (SMTP) server".  This is not recommened for your Boreal email address, as it may cause some systems to flag your message as having a forged From address. To do this:
    • Netscape 6.0 or above:
      • Open Netscape Mail, then click the Edit menu, and click Mail and Newsgroup Preferences.
      • On the left side of the screen, click Outgoing Server (SMTP).
      • Change "Server Name" to your provider's outgoing mail server and click OK.
    • Outlook Express:
      • Open Outlook Express, then click the Tools menu and click Accounts.
      • In the window that appears, click the Mail tab. You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Properties button on the right.
      • In the window that appears, click the Servers tab. Under "Outgoing Mail Sever (SMTP)" enter your provider's outgoing mail server name.
      • Click OK and Close to close all the open windows.
    • Outlook (2000 or later):
      • Open Outlook, then click the Tools menu and click Email Accounts.
      • Select "View or change existing email accounts" and click Next.
      • You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Change button on the right.
      • Under "Outgoing Mail Sever (SMTP)" enter your provider's outgoing mail server name.
      • Click Next and Finish to close all the open windows.
    • Eudora
      • Open Eudora. Click on the Tools menu and click Options.
      • On the left of the window that appears, click "Sending Mail".
      • Under "SMTP Server" enter the name of your provider's outgoing mail server. Click OK.

I can't send email through my Boreal account. It's all configured correctly, but the mail just won't go!

By default, your computer sends your mail on port 25.  However, in an effort to block spamming activity many providers, including Qwest DSL, are starting to block all Internet traffic on port 25.  This is becoming especially common when you're in a public hotspot or library.  If this is the case, you'll need to configure your email to use an alternate port to send your email.  To do this:

Outlook Express / Windows Mail:

  • Open Outlook Express or Windows Mail, then click the Tools menu and click Accounts.
  • In the window that appears, click the Mail tab (Outlook Express only). You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Properties button on the right.
  • In the window that appears, click the Advanced tab.
  • Near the top of this window will be a line that says "Outgoing Mail (SMTP):" with a port number behind it.  Change the number from 25 to 587.
  • Click OK, Close to close your window and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Windows Live Mail 2011

  • Click the Accounts tab at the top of the screen and click the Properties icon at the top.
  • In the window that opens, click the Advanced tab.
  • Near the top of this window will be a line that says "Outgoing Mail (SMTP):" with a port number behind it. Change the number from 25 to 587.
  • Click OK, Close to close your window and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Netscape Mail (Netscape 6/7):

  • Open Netscape Mail, then click the Edit menu, and click Mail and Newsgroup Preferences or Mail and Newsgroup Account Settings.
  • On the left side of the screen, click Outgoing Server (SMTP).
  • Change the Port: field from 25 to 587.  Click OK and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Outlook (2000 thru 2007):

  • Open Outlook, then click the Tools menu and click Email Accounts or Account Settings, Email.
  • Select "View or change existing email accounts" and click Next. 
  • You'll see an account listed named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Change button on the right.
  • Next, click the "More Settings" button at the bottom right. 
  • Another window will open - in this window click the "Advanced" tab.
  • A few lines down from the top of this window will be a line that says "Outgoing Mail (SMTP):" with a port number behind it.  Change the number from 25 to 587.
  • Click OK, Next, Finish to close the open windows.  Then try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Outlook 2010:

  • Open Outlook, then click the File tab and in the left column click Info.
  • On the right, click the area for Account Settings.
  • You'll see an account listed under the Email tab named "mail.boreal.org" or your email address or something similar - click it to highlight it and then click the Change option above.
  • Next, click the "More Settings" button at the bottom right.
  • Another window will open - in this window click the "Advanced" tab.
  • A few lines down from the top of this window will be a line that says "Outgoing Mail (SMTP):" with a port number behind it. Change the number from 25 to 587.
  • Click OK, Next, Finish to close the open windows. Then try sending mail again.
    If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Eudora

  • Open Eudora. Click on the Tools menu and click Options.
  • On the left side of the screen, click "Sending Mail".
  • Towards the bottom right side of the screen will be a checkbox labeled "Use submission port (587).  Click this box to check it.
  • Click OK and try sending mail again.
     
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.
     

Thunderbird

  • Open Thunderbird.  Click on the Tools menu and click Account Settings.
  • On the left side of the screen, click on "Outgoing Server (SMTP)."
  • You should see one server listed on the right.  Click it to highlight it and then click the Edit button.
  • Change the field labeled "Port:" from 25 to 587.
  • Click OK, OK to close the open windows, and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

Apple Mail (OSX):

  • Open Mail.  Click on the Mail menu, and click Preferences.
  • Select your email account and go to the Account Preferences for that account.  (In some versions you need to click the Edit button to access the Account Preferences.)
  • Click the Server Settings button below the Outgoing Mail Server line.
  • Change the "Server Port" field from 25 to 587
  • Close the Accounts windows, saving your settings, and try sending mail again.
  • If it still doesn't go, make sure you're set up for SMTP auth by following the instructions here.

I'm getting messages bouncing back to me, but I never sent them! What's going on?

This can be one of two things:

  • Virus activity - Almost all modern day viruses send themselves out using a faked return address. What this means is that you can receive messages like this even though you're not infected with the virus yourself. Here's what happens:
    • Joe Blow, who's got your email address stored somewhere on his computer, gets a virus.
    • Joe's virus generates thousands of email messages as it tries to send itself to every address it can find on Joe's computer. It finds your address on Joe's computer and uses it as the return address on these emails.
    • Some of Joe's virus-generated messages go to invalid addresses, or systems with automated virus checkers. The system where the message ended up sees your address in the return address of the message, so it sends you the error message.

    Receiving these types of messages does NOT necessarily mean you have the virus on your computer; however it's always a good idea to check and make sure your system is virus-free. For more information on this please go to our Virus prevention section.

  • Joe-Jobs: If you have your own domain name, spammers can find it and use it in the return address of the spam they're sending. This way they send the spam but you get the error messages when the spam goes to an invalid address, and you probably get the complaints, too. This is called a Joe Job, and unfortunately there's no way to prevent spammers from abusing your domain name in this way. What you can do:
    • Limit your virtual addresses: This is probably the easiest and cleanest way to deal with this. By default, mail sent to anything@yourdomain.com will go to you. The Joe Jobbers usually use odd email addresses like ajjekdy@yourdomain.com. If you only have a few email addresses for your domain that you actually use (ex. info@yourdomain.com, you@yourdomain.com), contact the Boreal office with those addresses, and we'll limit your mail so you only receive messages sent to one of the addresses you gave us. (NOTE: We can only do this if we're hosting your web site. If your site is hosted with someone else, you'll need to contact them with this request.) This will drastically reduce the number of bounce messages you're seeing due to a Joe Job.
    • Wait it out: Joe Jobs don't usually last more then a few weeks - then the spammer moves on to another innocent victim.
    • Filter it out: If you look at the body of the messages that are being returned you'll probably see some similarities. You may be able to set up mail filters to filter these messages out. See our Mail Filters section for more information.

    For more information on spam and spammers, see our Dealing with Spam section.

Someone sent me a message, but I didn't get it.

  • Make sure they're sending it to the correct email address. A common mistake people make is to use boreal.com rather than boreal.org in the email address.
  • Are they replying to a message you sent them? Check your email settings to make sure you're using the correct return address on your emails. To do this:
    • In Outlook Express: Click the [Tools] menu, [Accounts]. In the window that opens, click the [Mail] tab, click your account and click the [Properties] button. Check the email address shown on the window that appears to make sure it's correct - if not, correct it and click OK.
    • In Eudora: Click the [Tools] menu, [Options]. Click [Getting Started] on the top left, and make sure the [Return Address] is correct. If not, correct it and click OK.
    • Netscape 4.79 and earlier: Click the [Edit] menu, [Preferences]. Double-click [Mail and Newsgroups] on the left and click [Identity]. Make sure the email address and Reply-to address are correct. If not, correct them and click OK.
    • Netscape 6 and above: Click the [Edit] menu, [Mail and Newsgroup Account Settings]. Make sure the Email address and Reply-To address are correct. If not, correct them and click OK.
  • Call the Boreal office with the email address of the person who sent you the mail and the date they sent it. If it was sent in the last week, we can check the logs and see if it was inadvertantly blocked by the spam filtering system. If so, you can whitelist that email address so it doesn't happen again by going here. If the message was sent in the last 48 hours, we can probably retrieve it and send it to you.
  • Are you signed up for greylisting?  Some senders have unusual configurations, and for those people the greylisting may end up blocking their mail.  Contact the Boreal office and have their email address whitelisted.

Is there a limit on the size of my email mailbox?

Boreal doesn't have a specific limit on the size of your mailbox, but in order to keep the mailboxes from getting too large, we do limit the age of the mail in your mailbox. What this means is that we won't reject mail because your mailbox is full - your mailbox can't get full. However, we will delete messages from your mailbox if they're over 90 days old. For most people, THIS WILL NOT AFFECT YOU. You will only be affected by this if:

  • You are using the Boreal Web Mailer, and haven't moved your old messages out of your Inbox. To preserve your old messages, you can move them to the Saved folder:
    • Click the box to the right of your message to check it
    • Select "Saved" from the drop-down box at the upper right side of your screen
    • Click the "Move/Del" button next to the drop-down box
    • Click OK on the message box that pops up

    To view messages after you've moved them, select "Saved" from the drop-down box at the very top left of your screen.

  • You haven't downloaded your Boreal email for over 3 months. In this case, your old messages will be lost.